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Handling External Quality Assurance (EQA) Samples

Ensure Your Results are Always Accurate. This performance improvement project trained all automated lab staff to understand the different schemes, cycles, and return dates and competently book in, analyze and report EQA samples.

By Power of Process | Case Study | 18 October 2022

Handling External Quality Assurance (EQA) Samples

Realizing potential savings of £12,381 p.a

Power of Process delivered a lab-focused skills development program that enhanced patient care by empowering laboratory leaders to unlock operational excellence and accelerate process improvement with immediate value. The program developed a common process and problem-solving language from the bench to the management level. The program rewired employee thinking, enabling a culture of collaboration, resilience, engagement, improvement, and change.