Laboratory test results must be as accurate as possible, all aspects of lab operations reliable, and reporting timely in order to be useful in a clinical or public health setting. In order to achieve the highest level of accuracy and reliability, it is important to perform all processes and procedures in the lab in the best possible way.
The lab is a complex system that involves many steps and people. The complexity of the system requires that many processes and procedures be performed properly. Therefore, the quality management system (QMS) model is essential for achieving good lab performance.
Many factors must be addressed to assure quality in the lab. Some of these factors include:
We spoke to Ana Paul Rangel, Carolina Prieto, and Maria Luisa Landman from Formato Cliníco, an organization of specialized health professionals with administrative and technical experience, in how to manage quality in a lab within a changing macro environment.