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Laboratory Performance Problems

Obtain a holistic view of your laboratory regarding its value chain, process, & performance.

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About Laboratory Performance Problems

An online program consisting of 40 minutes of e-learning that will help you to understand the laboratory value chain, process, and performance. With a holistic understanding of your lab, you will be able to identify the right performance problem and define the problem statement.

Developed by:
Power of Process
40 minutes
Learning Mode:
Certificate of completion


  • Understanding the laboratory value chain
  • The laboratory as a process
  • Understanding laboratory performance
  • Problem-solving



Andre Gouws

Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at

Chapter 1: Laboratory Performance Problems

Understanding the Laboratory Value Chain

9 minutes

This module explains how the lab must constantly balance cost-efficiency with service delivery and continuity within its value chain and the levers to improve overall performance to deliver a quality test result at an affordable price and within a reasonable turnaround time.

The Laboratory as a Process

7 minutes

This module looks at basic processes and the inefficiencies that can occur and identify more efficient work methods.

Problem Solving

14 minutes

This module explains how to define a problem and how to approach it as a function of its causes.

Understanding Laboratory Performance

10 minutes

This module shares insights about targets and target setting to determine where the lab is in terms of current performance and where it could be using the triangle of pain.