Power of Process Master - Blended - LabVine

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Power of Process Master - Blended

Develop an understanding of laboratory performance analyses and propose scenarios to improve performance.

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About Power of Process Master - Blended

An online learning program consisting of 24 hrs e-learning and 8 hrs facilitated learning, delivered over eight weeks. The purpose of the course is to equip learners with an in-depth understanding of laboratory processes, enable them to analyze laboratory performance and transform opportunities into tangible results, using advanced tools and methodologies.

Developed by:
Power of Process
8 weeks
Learning Mode:
Certificate of Competence


  • Understanding laboratory performance
  • Key performance indicators in the laboratory
  • Laboratory process analysis
  • Practical ways to improve performance
  • Prioritizing improvement initiatives
  • Developing a business case
  • Implementing improvement initiatives


32 Contact Hours
32 CPD
32 CEU



Andre Gouws

Andre is a seasoned skilled development professional with a track record of over 26 years in learning and development and holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. He has a passion for people and is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment.

Hanine Van Deventer

Hanine is a professional engineer with 16 years of experience managing numerous multidisciplinary projects. She has a keen focus on systems and procedures and manages projects driven by performance. She embraces change as an opportunity to succeed. With that mentality, she has often been put in the role of superuser or trainer for the implementation of new or improved systems.

Chapter 1: Understanding laboratory performance

Revision of the Power of Process Champion Course

10 minutes

An overview of what was learned in the Power of Process Champion course

The performance improvement cycle

15 minutes

A simplified overview of the steps to be followed when conducting a performance improvement initiative.

Performance measurement & target setting

10 minutes

Exploring the different ways of measuring performance and how to determine good performance as well as the areas for improvement.

Chapter 2: Data & data gathering

Data, data gathering and templates

2 hours

Exploring the importance of data, data gathering and data gathering templates to collect data like attribute lists, decision lists, activity times and so forth.

Chapter 3: Interpretation of reports

Turnaround time

30 minutes

Gain insights about turnaround time, calculations, graphs and what it means from a laboratory performance point of view.

Points of interest and demand

30 minutes

Explore points of interest, demand and demand graphs. Gain insights about the impact of demand on the performance of the lab.

Resource utilization

1 hour

Exploring resource utilization & utilization calculations and how to interpret it.

Analyzing LIS Data

4 hours

Learn how to use LIS data to depict how your laboratory is performing.

Chapter 4: Process Analysis

Model level structures & process maps

1 hour

A revison of process mapping as explained during the Power of Process Champion Program.


90 minutes

Learn how check-sheets will help you to gather performance data for further analysis.

Check sheets

15 minutes

Learn how check-sheets will help you to gather performance data for further analysis.

Pareto Charts

90 minutes

Learn how a Pareto Analysis can be used to determine the 20% of causes that causes 80% of your problems.

Root cause analysis - 5 why's

15 minutes

Learn how to use the 5 Why methodology to determine the root cause of a problem.

Cause and effect diagrams

30 minutes

Learn how Cause and Effect diagrams can be used to determine the Root Cause of a problem in your lab.

Waste and waste evaluation

1 hour

Learn how to identify waste in your laboratory.

Chapter 5: Process Improvement

Scenario development and simulation

3 hours

Discover how to develop different scenario's to improve your process and use simulation to identify the best scenario for performance improvement.

Evaluation of improvement initiatives

15 minutes

Discover how to evaluate improvement initiatives by considering system constraints, sensitivities and alternative scenario development.

Chapter 6: Building your business case

Strategic alignment & bottomline impact

5 minutes

Discover how to ensure that the proposed changes are aligned with the lab strategy and that the changes will impact the lab bottomline.

Risk & consequential impact

5 minutes

Learn about the importance of a risk analysis when implementing a performance improvement project.

The business case

70 minutes

Discover what a business case is and which elements need to be included when you write the business case.

Chapter 7: Implementation & Monitoring

Project planning

20 minutes

Discover how to do project planning when implementing a performance improvement project.

Chapter 8: Change Management

Types of change, change resistance and role players

20 minutes

Learn about the different types of change, the impact on organizations and individuals and change resistance. Discover how different role-players can accelerate change.

Change models

25 minutes

Exploring different types of change models like the Kurt Lewin and ADKAR model. Details subject to change.

Chapter 9: Assessment

Integrated Summative assessment

6 hours

Integrated summative assessment to ensure that all learning objectives have been achieved.