LabVine Learning Courses - Power of Process Master Online

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Power of Process Master Online

Using advanced tools, you learn to understand laboratory processes and analyze and improve laboratory performance.

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About Power of Process Master Online

An online learning program consisting of 24 hours on-demand content (on average completed within eight weeks). The course aims to equip learners with an in-depth understanding of laboratory processes and enable them to analyze laboratory performance and transform opportunities into tangible results using advanced tools and methodologies.

Developed by:
Power of Process
8 weeks
Learning Mode:
Certificate of completion


  • Understanding laboratory performance
  • Key performance indicators in the laboratory
  • Laboratory process analysis
  • Practical ways to improve performance
  • Prioritizing improvement initiatives
  • Developing a business case
  • Implementing improvement initiatives


24 CEU
24 Contact Hours



Andre Gouws

Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at

Chapter 1: Understanding laboratory performance

Revision of the Power of Process Champion Course

10 minutes

An overview of what was learned in the Power of Process Champion course

The Performance Improvement Cycle

15 minutes

A simplified overview of the steps to be followed when conducting a performance improvement initiative.

Performance Measurement and Target Setting

10 minutes

Exploring the different ways of measuring performance and how to determine good performance as well as the areas for improvement.

Chapter 2: Data & Data Gathering

Data, Data Gathering and Templates

2 hours

Exploring the importance of data, data gathering and data gathering templates to collect data like attribute lists, decision lists, activity times and so forth.

Chapter 3: Interpretation of Reports

Turnaround Time

30 minutes

Gain insights about turnaround time, calculations, graphs and what it means from a laboratory performance point of view.

Points of Interest and Demand

30 minutes

Explore points of interest, demand and demand graphs. Gain insights about the impact of demand on the performance of the lab.

Resource Utilization

1 hour

Exploring resource utilization & utilization calculations and how to interpret it.

Analyzing LIS Data

4 hours

Learn how to use LIS data to depict how your laboratory is performing.

Chapter 4: Process Analysis

Model Level Structures and Process Maps

1 hour

A revison of process mapping as explained during the Power of Process Champion Program.


90 minutes

Learn how check-sheets will help you to gather performance data for further analysis.

Check Sheets

15 minutes

Learn how check-sheets will help you to gather performance data for further analysis.

Pareto Charts

90 minutes

Learn how a Pareto Analysis can be used to determine the 20% of causes that causes 80% of your problems.

Root Cause Analysis - 5 Why's

15 minutes

Learn how to use the 5 Why methodology to determine the root cause of a problem.

Cause and Effect Diagrams

30 minutes

Learn how Cause and Effect diagrams can be used to determine the Root Cause of a problem in your lab.

Waste and Waste Evaluation

1 hour

Learn how to identify waste in your laboratory.

Chapter 5: Process Improvement

Scenario Development and Simulation

3 hours

Discover how to develop different scenario's to improve your process and use simulation to identify the best scenario for performance improvement.

Evaluation of Improvement Initiatives

15 minutes

Discover how to evaluate improvement initiatives by considering system constraints, sensitivities and alternative scenario development.

Chapter 6: Building your Business Case

Strategic Alignment and Bottomline Impact

5 minutes

Discover how to ensure that the proposed changes are aligned with the lab strategy and that the changes will impact the lab bottomline.

Risk and Consequential Impact

5 minutes

Learn about the importance of a risk analysis when implementing a performance improvement project.

The Business Case

70 minutes

Discover what a business case is and which elements need to be included when you write the business case.

Chapter 7: Implementation and Monitoring

Project Planning

20 minutes

Discover how to do project planning when implementing a performance improvement project.

Chapter 8: Change Management

Types of Change, Change Resistance and Role Players

20 minutes

Learn about the different types of change, the impact on organizations and individuals and change resistance. Discover how different role-players can accelerate change.

Change Models

25 minutes

Exploring different types of change models like the Kurt Lewin and ADKAR model. Details subject to change.