Gain a high-level understanding of the lab Eco-system and make a strong contribution to the performance improvement of the lab, giving you the foundation for performance excellence; starting with process as a tool.
Andre holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator and workplace coach. He has 25 years’ experience in learning and development and has designed, developed and delivered various training programs across diverse disciplines. He has managed and led large virtual corporate teams and has sound experience in human resource management, budget setting and control, performance management and improvement and restructuring processes.
The introduction will provide you with an executive summary of the Power of Process Pioneer course and explain how to successfully complete the program.
This module discusses the importance of diagnostics in healthcare and how the external environment impacts the way we do business in the lab.
This module looks at the lab as a process inside the value chain and how it balances its services to provide quality outcomes at the top while achieving financial sustainability at the bottom.
This module will provide an executive summary of the 8 Principles of Laboratory Performance which will be used to: Structure the lab for certainty; Empower staff to apply certainty in practice and to Sustain innovation.
This module explains how you will use key performance areas and indicators to determine where you are in terms of current lab performance and how you can use benchmarks to determine where you want to be regarding future lab performance.
This module will provide you with an in-depth understanding of the lab process and how resources must be configured to handle the demand. It will explain all the definitions required for process mapping.
This module will discuss Business Process Modelling and Notation (BPMN) and how it is used to map the laboratory process within a defined structure of swimlanes and phases.
This module will explain different tools and methodologies that can be used to analyze your lab process and to clearly identify problem areas such as bottlenecks, capacity issues, delays or waste.
This module will explain how to critically examine the information obtained from the previous steps and develop improvement scenarios which will address issues and problems that have been identified.
This module covers how to build and present your business case after considering the impact of change and risk of the selected scenario.
This module will explain how to plan and execute an improvement project; how to plan for change and how to measure success after implementation.
This module explains the importance of sharing information about success across boundaries.
Earn your certificate through successful completion of the assessment.