An online learning program consisting of 10 to 20 hrs of on-demand content (depending on your level of experience). The purpose of the course is to equip laboratory leaders and teams in recognizing the need for change and identify problems, pain points, and opportunities to solve and improve laboratory performance. Target Audience: All lab staff and teams.
Andre is a seasoned skills development professional with over 27 years of experience in the learning and development sphere. He holds a degree in electrical engineering with an international diploma in teaching and training. He has completed the Management Advanced Program through Wits Business School and is a certified NQF assessor, moderator, and workplace coach. André's passion for helping people reach their potential is evident through his hands-on teaching methods. He is known to inspire, motivate, and develop people to help them achieve their business objectives and career aspirations. His engineering background, combined with human resources experience and business management acumen, provides him with a unique skill set to research, develop, and deliver skills development programs that truly impact the bottom line. He is passionate about laboratories and their role in the quality of life and making us live longer, healthier and stronger. With this in mind, he has developed the Power of Process skills development programs that help laboratories enhance patient care through business management and laboratory performance improvement in a rapidly changing environment. He has also authored a textbook called "The Guide to Management for Laboratory Leaders" that is available at Amazon.com
The laboratory operates in a fast-changing external environment. The laboratory must constantly scan the environment and adapt to change to stay relevant for the future. This lesson looks at the factors to consider that could negatively impact the lab.
This lesson looks at transformation as a change management strategy that re-align processes, people, systems, infrastructure, and technology with the laboratory's mission, vision, and strategic objectives when aligning with changes in the healthcare macro or business environment.
This lesson explains how the lab must constantly balance cost-efficiency with service delivery and continuity within its value chain and the levers to improve overall performance to deliver a quality test result at an affordable price and within a reasonable turnaround time.
The lesson looks at basic processes, the inefficiencies that could occur, and identifying more efficient work methods.
This lesson defines a problem and how to approach it as a function of its causes.
This lesson shares insights about targets and target setting to determine where the lab is in terms of current performance and where it could be using the triangle of pain.
This lesson provides insights about data, data sources, process parameters definitions, and data collection plans, which is an essential element of understanding the performance of your laboratory process.
The lesson looks at the usage of a Level 1 process map, and it can be used to create a common language and helicopter view of the process to be improved.
This lesson will teach you how to draw a Level 2 Process Map using Business Process Modelling and Notation.
This lesson provides insights about collecting Human Resource Related information and how to perform basic resource utilization calculations.
This lesson explains how to gather equipment-related data and perform basic equipment utilization calculations.
This lesson provides insights about turnaround time, predictable turnaround time, takt time, and cycle time. It explains how it should be measured as a key performance indicator to measure laboratory performance.
This lesson explains Points of Interest, the impact of demand on resources, and the importance of aligning capacity with demand.
This lesson explains how to analyze the LIS data using Excel to get more insights into the past and current performance of the laboratory.
This lesson explains three brainstorming techniques used as an idea-generating tool to gather more information about a problem or get more ideas on how to solve a problem.
This lesson will explain how to use a check sheet to identify patterns or events, problems, defects, defect locations, and defect causes. It will also explain how to use location Plots to define problem events and link the events to locations.
This lesson explains how to use a Pareto Chart to identify the top 20% effects that causes 80% of the problems from a set of data.
This lesson explains how the five-why methodology can assist in determining the root cause of a problem and how to assign countermeasures for each.
This lesson explains how Cause and Effect Diagrams can be used to determine the Root Cause of a problem in your lab.
This lesson explains how to identify wastage like Transportation, Inventory, Movement, Waiting, Over Processing, Over Production, Defects, and Skills in your laboratory.
This lesson explains how to develop different scenarios to improve a laboratory process and use a simulation model in MS Excel to test the best scenario for implementation.
This lesson explains how to evaluate improvement initiatives by considering system constraints, sensitivities, and alternative scenario development.
This lesson explains how you can ensure that the scenario to be implemented is aligned with the strategic objectives of the lab. It explains how to identify possible risks and manage it proactively. It explains how to structure the business case for project implementation.
This lesson explains the steps to follow when implementing a performance improvement project.
This lesson addresses the different types of change, change resistance, and the impact of change on the laboratory organization. It explains how change agents can help the lab accelerate change. The lesson explains Kurt Lewin's Change Model and how it can implement change from beginning to end.
Identify a performance and transformation project in your laboratory and use all the steps learned from this course from beginning to end the execute the project. Document the project at the end in the form of a case study.
An assessment to test the learner's knowledge on the content of the program.
Delegates will learn how to integrate everything learned through an integrated case study that will improve the performance of a laboratory.